Terms & Conditions
Welcome to the SuitablePro website terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Payment & Privacy regarding personal information provided by you.
Before placing an order, if you have any queries relating to these terms and conditions, please contact our Services Team.
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
Once your order has been confirmed, we will not be able to make any changes.
2. Purchase Agreement
The product photos show the actual garments. As for the graphical images used in our ‘mix-n-match’ system, we try our best to illustrate your garment designs to show what the finished product will look like. However, these graphical images are for visualization only, especially the colors variations in accordance with the resolution of your computer screen. The received products may slightly differ from the images displayed.
3. Order Handling
The ordre will be handling in the following flow. If any changes needed, please request within the timeline otherwise Suitable Pro reserves the right for accepting or not.
– Measurement/ style / material changes sent within 24 hours will be handled
– SuitablePro will inform customers if we suspect incorrect measurement submissions. Order will be on hold for 48 hours, and if no feedback, order will be continued using the original submitted info.
– Shipping info./ details can be edited anytime before parcel dispatch; if parcel was shipped, clients has to contact courier company on their own
– Cancel request sent within 24 hours after placing order,will be charged for 20% of entire order as administrative charge
– Cancel reqest sent after 24 hours after placing order will not be entertain
– Every product is 100% individually tailor-made and handmade according to the customer’s preferences. Hence, we DO NOT accept product return for any reasons
– We have no refund policy, as each item ordered is made individually according to your preferences and there is no resale value
4. Alteration Handling
The product are handmade workmanship therefore may exist differentiations. We understand there maybe need of alteration request and below will be guidelines for doing so.
– All items are 100% made according to your submitted info. with double QC (quality check) before sending out. Incorrect measuring provided by client does not qualify as production error
– In the case of a production error, the customer is required to take and upload a picture of measuring the garment displaying the measurement figures and email to email@example.com
– Production error notification has to be sent within 7 days after parcel delivery and with the original tag on
– Alteration request will be handled by customer service team; before receiving official approval, no credit will be returned even with alteration receipt
– Alteration range include sleeves length, shoulder width, chest width, waist width, hip width, pants length, pants crotch, pants thighs, pants cuff width, collar width, shirt cuff width
– For shirt, pants and jacket, each part will be credited for USD 5. Shirt up to 2 parts, jacket and pants up to 3 parts
– Client will receive reimbursement for alterations at your local tailor after receipt inspection
– Alteration reimbursement will be sent by the same payment method you’ve used to place order
– Reimbursement will take 12-15 business days to complete
– We strongly encourage you to order only one garment from each category for your first order to ensure the fit and cut. Ordering multiple items at the first order will be on your own risk.
– Garments are made by hand in which there maybe slight variation. The tolerance range will be as following:
Shoulder width: 1/4″ // Collar width: 1/4″
Cuff width: 1/4″ // Sleeves length: 1/4″
Chest width: 1/4″ // Hip width: 1/4″
Jacket length:1/4″ // Shirt length: 1/4″
Pants length: 1/4″ // Pants waist: 1/4″
Pants crotch: 1/4″ //
– Actual fabric color may have slight difference from monitor display
– The price of our merchandise is inclusive in Hong Kong/ China. Settlement of any duties/taxes in the destination country will be the responsibility of the customer
– Payments may be made through our payment gateway partner – PayPal. The safety of your credit card information is of paramount importance to us. We do not store any credit card information. You are redirected to our partner website and your card details will be entered there.
Suitable Pro reserves the right for final decision.